Greetings. This is Gary Klugiewicz.
Leighann Maxwell recently shared Mnemonics Memory Tactics with us for remembering several important components when interviewing a customer.
A Mnemonic is a device, such as a formula or rhyme, used as an aid in remembering.
We have started to use these memory tools in our new Vistelar – Verbal Defense & Influence Manuals.
Customer service when dealing with difficult people is never easy.
Let us know if you find this tactical tip helpful.