Greetings.  This is Gary Klugiewicz.

Leighann Maxwell recently shared Mnemonics Memory Tactics with us for remembering several important components when interviewing a customer.

A Mnemonic is a device, such as a formula or rhyme, used as an aid in remembering.

We have started to use these memory tools in our new Vistelar – Verbal Defense & Influence Manuals.

Customer service when dealing with difficult people is never easy.

Let us know if you find this tactical tip helpful.

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Vistelar Group –