Hi everyone this is Pete Jaskulski.
Last week I was traveling through the Northwest Florida Beaches Airport after teaching in Defuniak Springs, Florida for the week.
I was tired and couldn’t wait to get on the plane. I was entering the cue line at the screening station and was pleasantly greeted by the TSA agent who was checking my boarding pass. He smiled and asked how I was doing. I responded by stating “I’m living the dream.” I then commented on how pleasant his greeting was. He looked at the Verbal Defense & Influence logo on my shirt and asked “How did I do?”
I explained to him what I had been teaching and that what he did was the beginning of the Universal Greeting. He then said “It all starts right here. How I greet the passengers sets the stage for the whole screening process.”
He couldn’t have been more correct. Congratulations to this TSA agent he’s got it.
Pete Jaskulski, Verbal Defense & Influence consultant