Effective Communication in the Midst of Stress


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Instructor class showcases latest improvements

July 5, 2012 Milwaukee, Wis. – Verbal Defense and Influence Instructor Classes, such as the one recently held in Ohio, are providing attendees from all walks of life the latest tools and techniques in verbal conflict resolution thanks to a new series of improvements.

The changes are aimed at increasing the effectiveness of the techniques as well as improving the overall training experience. Material is being added to some existing teachings to be more universally  applicable while other areas are completely new.

Updates to the course include:

  • added listening components for risk assessment and understanding
  • a color coded system for improving conditions awareness
  • The Five Universal Truths at home
  • classroom management
  • expansion of the professional/family face
  • Chief Dolan’s Three Rules
  • listening for understanding in customer service and non-security enforcement situations

Steps have also been taken to make the classes more engaging. New drills have been added as well as a performance-based training system “It was completely collaborative and active in nature”, Sadie Arch, one of the participants said.

Attendance to the class was high, with 70 people representing a wide range of disciplines and departments including health care providers, teachers, college security, parks departments, law enforcement, ICE, and the military. The diversity of the group is a testament to how universally effective the VDI program is.

For dates and locations of upcoming courses featuring the new material, visit http://vistelar.com/training-calendar/

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 The Verbal Defense & Influence group trains corporations, government agencies and police forces in crisis communications and professional protocol. An estimated one million professionals have been trained to date in this methodology. Verbal Defense & Influence belongs to the global training organization the Vistelar Group, which is headquartered in Milwaukee. 



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