Effective Communication in the Midst of Stress


Sign up for our Verbal Defense Tips!

By submitting the form, you acknowledge that you will also receive our weekly email newsletter featuring strategies that address the spectrum of human conflict!

Kathy Mangold
(414) 975-9505

Without proper training, don’t expect
bystanders to step up and do the right thing

March 2, 2012, Milwaukee, Wis. — In the face of danger or conflict, it takes more than a
strong moral character to engage bystanders, say experts in conflict resolution.
Engaging bystanders to intervene is a hot topic among those involved in creating and
maintaining healthy workplaces, communities and schools. It was also the topic of the Verbal
Defense & Influence’s monthly teleseminar, held March 1.

“Our discussion was an amazing study into what it takes to get people to move from the
role of neutral bystander to ethical protector,” said Gary T. Klugiewicz, who moderated the
program. He is the director of the Verbal Defense and Influence training organization.
Klugiewicz was joined by Verbal Defense & Influence partners who develop and provide
training, Jack Hoban of Resolution Group International and Jill Weisensel of Marquette

Topics included:
– How one small step can engage others
– The importance of confidence and competence
– What’s right, wrong and the “gray zone” in between
– The role of physical skills in attaining ethical action
– Conducting scenario training

* Click here to listen to the recording *

If you would like to interview Klugiewicz or guests, email them at jhoban@resgroupintl.com,
jill.weisensel@marquette.edu and gklugiewicz@vistelar.com.


The Verbal Defense & Influence group trains corporations, government agencies and
police forces in crisis communications and professional protocol. An estimated one million
professionals have been trained to date in this methodology. Verbal Defense & Influence belongs
to the global training organization the Vistelar Group, which is headquartered in Milwaukee.



Confidence in Conflict Book