Effective Communication in the Midst of Stress


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Stories included in the Corrections DVD


  1. Peace Stories Defined
  2. Introducing Corrections Stories
  3. Why You Need This Course
  4. Credibility and the L.A. Detective
  5. Sucking Teeth
  6. Safer by Our Presence
  7. RE-spect at the L.A. Jail
  8. Persuasion and the EDP
  9. Ask Me If I’m OK!
  10. The Discipline Hearing
  11. Why Are Things So Screwed Up?
  12. Cutter Care and Custody
  13. The Soft CERT Incident
  14. Pile-Up Incident in the Booking Room
  15. The Push and the Small Inmate


  1. The Power of Peace Language
  2. Why Are We Hated Most?
  3. Tactical Meet and Greet
  4. Explaining SAFER
  5. BLINK and the 8-Step
  6. Professional Interaction: Why?
  7. The Rattlesnake and the Cobra
  8. Tactical Civility




Confidence in Conflict Book