Crucial information, powerful presentation
Mike has created an exciting, edge-of-your-seat, powerfully informative Verbal Defense and Influence presentation. Mike brings mastery to the classroom as a result of his extensive experience that includes 23 years of hands-on conflict resolution in the streets of New York City as a police officer.
For the NYPD, Lt. Manley created, staffed and administered The Verbal Judo Training Unit of the New York City Police Department. His duties included the Verbal Judo training of 15,000 police officers, detectives, supervisors, executive staff and civilian members. His experience and credibility made him one of NYPD’s most valued instructors.
Prior to transitioning to the private sector, he helped create the internationally renowned CPR (Courtesy Professionalism Respect) program. This Verbal Defense and Influence technique (Tactical Communication) allows police officers to generate cooperation and diffuse hostility while treating people with respect.Today, Mike conducts training for private corporations, customer service representatives, educational institutions, security departments and law enforcement throughout the United States, Canada and the Caribbean. He also coordinates and oversees the training conducted by associate instructors.
To learn more about Mike, see a list of his past clients, and read testimonials about his work, visit his website at: mmanley.verbaljudo.com