Effective Communication in the Midst of Stress


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Autism is called the “invisible disability” because it can be initially difficult to recognize. Successful interactions, therefore, should involve flexibility, enhanced communication skills and patience. These considerations apply to anyone on the spectrum of special needs.

Yet key indicators signal this is becoming increasingly difficult to achieve:

  • Anger issues, which are huge barriers to communication, are not adequately addressed
  • The growing autism population is aging and reaching adulthood
  • Our society’s institutions (health care, education and public safety, for example) aren’t trained to manage behaviors or productively intervene

Additionally, first responders, educators and parents don’t all speak a common language. Immersed in their own realm of expertise, they often fail to adequately communicate with all members involved in the care of another person.

Therefore, having a common vocabulary will help every member of the team that is working to put together a cohesive action plan.

Everyone involved in the care of a special needs individual must have the toolkit to help accomplish three things: 1) Reducing stress and building confidence 2) Identifying the triggers and conditions that lead to outbreak 3) Enabling parents to effectively debrief after an event has occurred, helping them move proactively forward.

That’s the goal of the Verbal Defense and Influence programs we’ve been providing for the past 28 years. Our strategies, created by behavioral management expert Joel Lashley, have been recognized by the Autism Society of America

To learn more about our special needs programs, please submit the form below and someone will get back to you shortly.






Confidence in Conflict Book